⭐ LUMERO LIVING — FAQ
1. What is Lumero Living?
Lumero Living curates premium home-tech, comfort and wellness products designed to make everyday living smarter, calmer, and more enjoyable. We carefully select items that offer real value, real benefits, and real improvements to your daily routine.
2. How long does shipping take?
Australia: 5–12 business days
New Zealand: 7–14 business days
USA / Canada / UK: 7–14 business days
Worldwide: 7–20 business days
Shipping times vary depending on the product and warehouse location. All orders include tracking.
3. How much is shipping?
We offer free worldwide shipping on all orders. No minimum spend required.
4. How do I track my order?
Once your order ships, you’ll receive a tracking link via email.
You can also track your order anytime through our Track My Order page.
5. What if my order hasn’t arrived yet?
Don’t stress — sometimes delays happen due to customs or carrier congestion.
If your order is still in transit after 20 days, contact us and we’ll chase it up for you.
6. What is your return policy?
We offer a 30-day satisfaction guarantee.
If something arrives damaged, faulty, or not as expected, contact us and we will replace it or refund it.
We make returns easy — just reach out and we’ll walk you through it.
7. Can I cancel or change my order?
Yes — if the order has not been shipped yet.
Contact us as soon as possible and we’ll do our best to update or cancel your order before it leaves the warehouse.
8. What payment methods do you accept?
We accept:
-Visa
-Mastercard
-American Express
-PayPal
-Apple Pay
-Google Pay
-Shop Pay
9. Are your products tested and verified?
Yes. Every product we sell goes through quality checks to ensure it’s safe, reliable, and performs as advertised.
10. Why are prices so affordable?
We work directly with manufacturers and ship directly from our closest warehouse, cutting out middlemen and retail markups.
This allows us to offer premium-quality products at fair prices.
11. How do I contact customer support?
Email us anytime at:
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We typically reply within 24 hours.
12. Do you offer discounts?
Yes — first-time customers receive a 15% welcome discount through our pop-up and email sign-up.
We also run seasonal sales throughout the year.